Clickfunnels Customer Service
If you’re in contact with the world of marketing, you have probably at least heard of ClickFunnels. During this ClickFunnels Review, we go deep into the good and bad to determine whether ClickFunnels is a small business marketing software worth trying, or simply overhyped. Clickfunnels Customer Service
ClickFunnels has made a pretty big name for itself because it started, getting one of the largest marketing SaaS (Software as a Service) companies round. I guess it is no surprise–ClickFunnels is about making its users money. It’s about giving businesses software which helps them turn their website visitors. It’s no wonder ClickFunnels has increased in a short time period.
Does that mean it is well worth it, although there is not any denying it’s popular? Just how much can we trust the audience with this one? During this ClickFunnels review, I’ll go through the gist of ClickFunnels–exactly what it is, the positives and the negatives, the features, customer assistance, and so on. I am basing this review on my own experience with ClickFunnels’ StartUp program, which includes the heart ClickFunnels features and tons of bells and whistles. As not every user and I will concur about the conclusion, I give a nod towards other reviews I have noticed.
Regardless of whether you choose to use it or not, it’s a significant participant anyone in e-commerce and online marketing ought to be acquainted with. What is our rating before you jump in? I will put it. With some drawbacks, it is definitely good. Continue reading to learn why!
ClickFunnels Review Highlights
Following is a brief collection of ClickFunnels’ review highlights–keep an eye out.
- ClickFunnels is a Fantastic landing page builder, using a Simple drag-and-drop
- Easy and ample integrations that Enable you to capture emails and take payments directly inside ClickFunnels
- Constructed with A/B testing capabilities
- Easy to learn and use
- Focused on creating its users more cash
- They provide a two week free trial
Visit the Clickfunnels site here
ClickFunnels began back in 2014, but in only three years it has been, in the words of Forbes,”silently revolutionizing the internet marketing industry.” Here’s the gist of ClickFunnels: This makes it much easier for companies and entrepreneurs to market things online using otherwise complex marketing technologies, called sales funnels (more about those in a second).
The founder of ClickFunnels, Russell Brunson, is as renowned as his creation, and for good reason. He’s made a fortune, but not just from ClickFunnels, but other marketing experiences. He played with email marketing for some time, and began to master sales funnels.
Russell Brunson is Expert Secrets and the author of DotCom Secrets his lovers rave that guide and about people. You are able to pick up Dotcom Secrets free on his website here. Get Expert Secrets free on his own website here. Clickfunnels Customer Service
ClickFunnels started out as a means to assist Brunson and his staff produce funnels more rapidly for distinct ventures, as developing funnels would usually take months. However, they soon realized their production would be helpful to other people and had good potential as a commodity.
What Are Funnels? How Sales Funnels Function
Before continuing with this ClickFunnels Review, let’s clarify what a marketing funnel is. In marketing, it is a process that takes individuals who do not know you and turns them into customers, aka a marketing funnel. In e-commerce, a sales funnel is a series of measures developed to guide a web site visitor into the checkout page.
There’s a way of thinking about it. Step 1: Imagine a funnel. Step 2: Envision this funnel is in fact a metaphor, and rather than real ingredients to pour down the funnel, you have metaphorical ingredients that you telephone internet traffic or site traffic. Your site visitors are looking around, checking out things. Your website is beautifully built, and your content is top notch!
Unfortunately, that doesn’t turn many of your visitors . In a brick and mortar store, that is like people walking in to your shop but not knowing where the cash register is, so that they leave the store without buying anything. You can speak your clients. In a store, you could be a little more distant from the visitors. That is where your funnel comes in–it’s designed to appeal to your clients’ through fundamentals of psychology. The funnel functions incremental, bring traffic in closer and closer till visitors end up at a payment page.
You’re correct if you feel this sounds cool –it’s turned into a massive deal for marketing. Russell Brunson did become wealthy by selling ClickFunnels technologies, but by using it.
Pros: ClickFunnels Review
I’ve got some good news: ClickFunnels does its job!
ClickFunnels is intended to save time and energy–to do exactly what requires a lot of competence and/or an array of third party software. In this regard, ClickFunnels succeeds.
Makes You Money
Among the greatest things about ClickFunnels is its focus on making your consumer money. They make it put your content up very easy to produce your account, and start taking payments. Plus, it’s rather simple to pick everything up–it will probably take you a few hours to find out most of what you require, max.
Drag and Drop Builder
Quite a few features are extremely useful here. I like how easy it is to replicate pages, and also the fact I can save templates to be used again later. Their webpage builder is a fairly important feature, and they have pulled it off nicely. It’s an builder, As soon as you get accustomed to it.
Constructed in A/B testing is great. All you need to do is replicate a webpage, make your changes, and choose the amounts of your visitors that you want to see version A or B.
Great Choice of Integrations
I believe ClickFunnels manages API integrations . Email autoresponders and payment processors aren’t too much of a sweat–they work reliably and are simple to manage.
You’ll also find a WordPress plugin that lets you insert ClickFunnels webpages. It saves a lot of time and is a lot less of a hassle compared to functioning between ClickFunnels and WordPress with no plugin. The Clickfunnels WordPress plugin can be rated a strong 4.4 stars from the WordPress plugin repository, using over 20,000 active installations.
All in one
Overall, it’s great to get things so centralized: I can build my landing pages, produce forms and purchase forms, and trigger emails all from 1 platform.
All of this really will save time and money, resources you would otherwise need to invest on programmers, CSShosting configurations, etc.
You can be sure that the lower-tiered accounts is a good investment–what you’re permitted for a StartUp account is pretty decent. If you’ve got more than 20,000 visitors and want over 100 pages, then the full suite might not be too much to ask. Clickfunnels Customer Service
ClickFunnels is not ideal, but it does a great job of packing great tools together and making them more accessible. It arguably saves most users a hassle they would have if they tried to manage funnels another manner.
Disadvantages: Clickfunnels Review
I have some bad news: although ClickFunnels is overall strong, it has quite a few places that require work.
A drawback is the price. There are only two alternatives, at either $97 a month or $297 per month. From the grand scheme of things, this is not like I have mentioned , just another investment in your business, and a drawback, you receive a good package for it.
Lackluster Client Service
Beyond that, customer support is iffy at best. In my experience, they’ve been fine with basic queries, but if you inquire more difficult things, especially about more advanced features, they will not be very beneficial.
Cult-like user base and software also reliant on Creator
This is not an objective criticism of their product but that I take a small issue with their advertising that I think is worth mentioning in this ClickFunnels Review.
If you get sucked into one of their funnels, it is hard to escape the hype surrounding it. They have a marketing for sure. However, from a user experience standpoint, it can acquire obtrusive. When you register for the applications, you can try to examine the objective features of this software and incorporate it in your own workflow, or you’re going to be missing and made to find out Russell Brunson’s advertising methods.
This means you will end up purchasing online courses, books, attending conventions, and getting sucked into the ClickFunnels”Cult-ure”. Their Facebook Group has over associates and most posts is composed of people flashing their sports cars and bragging about how much money they created. Though these numbers are real, the users provide an impression that they are more concentrated on earning quick cash rather than building great services and products. ClickFunnels has helped people do good things, but it has also helped proliferate fast rich schemes, on line courses, saturation of coaches and specialists, along with other spammy online entrepreneurs stuff.
We all know the creator is a marketing magician, but much of the product is tied into his brand and his doctrine. As much as I appreciate the landing page builder, everything about it seems like an expansion of Brunson’s platform.
At times it’s difficult not to get the sensation that ClickFunnels spends more resources on self-promotion than mandatory, especially when some elements of the product (i.e., client support ) can still use some work.
This one isn’t on ClickFunnels however more on the neighborhood. While you’ve got the capability to customize extensively within ClickFunnels, a lot of men and women use similar layouts. Considering the prevalence of ClickFunnels, this has led to a large amount of ClickFunnel-y looks. Diversity is important.
Software Outages and Bugs
Every now and then, ClickFunnels will return or experience some errors. Though this doesn’t occur often, there is little you can do but wait. If you are investing a lot in advertising or driving visitors to your funnels and a ClickFunnels’ glitch brings your pages down for even a couple of hours, then you may potentially lose a lot of money.
It’s also hard to know when your pages are working or not, if you don’t constantly wait or wait until you hear from angry clients. When I clone pages using the HTML publishing option barring bandwidth, I deal with some glitches.
Users Experience Differs… a lot
The dashboard changes frequently, the flow of creating new webpages and funnels changes, a button will proceed, pricing choices change, etc–and it appears ClickFunnels is still figuring out things.
I enjoy consistency in my software, particularly if it’s a business alternative.
At length, a criticism I have heard but do not quite agree with personally: it is too simple, and too pricey for its simplicity. All these criticisms have a tendency to refer to do-it-yourself approaches which can be cheaper upfront and give more control over handling specific details. But for less experienced users that are mainly seeking efficiency and an easy to use package of tools, I wouldn’t emphasize this too strongly.
ClickFunnels includes two pricing programs –StartUp and Etison Suite, alternatively known as ClickFunnels and Full Suite–as well as StartUp begins on the pricier side. StartUp is $97 a month and Etison comes at $297 per month. For what it is worth, you also get a 14 day free trial to test the support , so at least you don’t have to commit to a costly plan right away. If you pay annually instead of monthly, you receive two months free ($997 for ClickFunnels and $2,997 for Total Suite).
Nonetheless, a bit huh? Well, some might say so, and I could see why–particularly if you compare to LeadPages, a comparable (overlapping, but definitely not identical) service which begins at $25 per month. But it’s necessary to keep in mind ClickFunnels’ most important service is to make funnels more effective, and it does a pretty good job. I personally consider it a good investment.
The principal differences between an entry level consideration and a premium accounts are as follows: StartUp receives the main service, the funnel-builder, with some limitations on the amount of webpages (100), visits (20,000), custom domains (3), and only a number of the complete list of features.
However, both programs have unlimited connections, unlimited members, all advanced funnels, A/B split evaluations, and a few other commonalities.
Etison/Full Suite has a complete list of features, including the following: one-time payments (this is a Backpack quality which lets you characterize a product as a one time payment merchandise for your payment gateways); subscription programs (another Backpack attribute, but unlike one-time obligations, this lets your customers cover a subscription service); 3 SMTP integrations (StartUp includes 1); unlimited funnels, pages, visits, and spiritual domain names; priority support and template requests; as well as Actionetics and Backpack.
If you’re confused with Etison/ Total Suite, do not worry, it is confusing. This part I believe ClickFunnels could really clean up. We’ll go into more detail in the section of this ClickFunnels review.
To summarize the differences, StartUp essentially conveys the core characteristic of ClickFunnels, which is called (you guessed it!) ClickFunnels. Easy! Full Suite, on the other hand, packages the cornerstone tool ClickFunnels with two other services–Actionetics and Backpack–and gives you the full set of ClickFunnels attributes. You can watch the complete official list here.
Features Overview: Clickfunnels Review
Are ClickFunnels’ features complete? I think they’re solid and you get everything you need. They are largely intuitive and give you a fantastic amount of control. The template editor and integration management program are all good examples of this and are very important functions, so I will be giving them different segments. Clickfunnels Customer Service
A/B split testing is a more compact feature, but unquestionably a noteworthy one.
If you replicate a webpage and make changes to the copy, the divide test essentially lets you select what percentages of your visitors that you want to see per page, allowing you examine conversion rates very conveniently. It’s a great function and very easy to use.
In addition, I believe ClickFunnels is overall flexible and straightforward for different settings, like your account information or integrations. Maybe very tech literate people would find them prohibitive (a common theme among some criticisms), but while the service is supposed to be simple to work with, I thought the fundamental features were fairly good.
There are a number of kinds of available pre-made funnels, oriented to different types of businesses, and you can obviously build your own funnel from scratch too.
Actionetics and Backpack
I have a moment in this Clickfunnels Review to talk about Full Suite. In my view, Full Suite is three products being packed together as one: ClickFunnels, Actionetics, and Backpack.
What’s Actionetics? Well, it’s what many would call an e-mail or only an auto-responder, but it is a bit more complicated. The main goal of Actionetics is smart analytics which lead to smart auto-responding, but the auto-responding entails snail mail in addition to email, and some other goodies. Along with Actionetics includes Backpack (formerly Backpack CRM), a tool designed to make managing an affiliate program simpler and more efficient.
However, are separate products, or such features? Actionetics sounds a bit like ClickFunnels trying to sell an iffy email auto-responder to me personally, but perhaps I am just cynical. In any case, it gets Complete Suite a little perplexing and removes the coherency you get together with the first ClickFunnels.
Here is the Complete list of all StartUp attributes
- 20 funnels
- 100 pages
- 20,000 visitors
- boundless contacts
- 3 custom domains
- A/B split evaluations
- Mail integrations
- Optin funnels
- All advanced funnels
- Sales funnels
- Membership funnels
- Endless members
- Auto webinar funnels
- Hangout funnels
- Purchase webpages
- Upsell pages
- Downsale webpages
- Share your funnels
- 1 SMPTP integration
- 1 billing integration per type
You can view the complete list of features, together with Full Package features, here. If you are in a position where you are able to afford to try out Etison for a little and you also absolutely need an efficient, simple way of increasing earnings, I don’t believe you’d wind up shorted. By that exact same token, I don’t think Actionetics and Backpack provide such a massive benefit that you can not do without themfor many users, just StartUp will provide a thorough adequate package.
Clickfunnels Review: Page Builder
This is ClickFunnels’ main feature, so I wanted to devote special attention to it. In fact, I think a huge part of why I gave ClickFunnels a high score has to do with it being a really good landing page builder. ClickFunnels distances itself from page building software and advertises its funnel strategy, but truth be told, I use it largely for this landing page builder.
Anyhow, there’s rather an array of templates with good designs, however as you can expect, just the templates created by ClickFunnels are free. Templates are coordinated by funnel type, so poking around isn’t too hard.
You might also save certain templates and create personal page templates, and it’s pretty easy to see them. As you can see, it is possible to toggle with settings that are basic and open in the editor.
You’ll basically be working with a drop and drag builder once your pages open in the editor. It is a little more complicated than some other light page builders, but it is still easy to use.
The editor uses a webpage structure with four main components: sections, rows, columns, and elements. Consider these parts as fitting within every other (this article has a very helpful diagram). Fundamentally: rows, columns, and elements go inside of sections. You can have several segments per page. Rows and columns go inside sections, but columns specifically enter rows. This way you may have up to four, or a row with one column. Elements are the lively bits that make your page interactive to its customers and go columns.
It might sound complex, but it is rather simple to get the hang of. What’s color-coded–for example, in the above screenshot, the selection is a light green box since it’s a section, however if I was hovering over an element, it could be orange.
A small criticism I have heard (but do not have ) on the builder is the way grid-like it’s –you need to work within these columns and rows. I personally don’t think this is a massive issue and the builder gives you enough hands without sacrificing ease of usage, but it may be worth a mention.
I enjoy the webpage builder a lot. It makes designing your landing page quite simple, and it functions ClickFunnels’ goal: to make it easier for you to earn money online.
Integrations: ClickFunnels Review
Integrations are exactly what they sound like advertising and marketing tools you incorporate into the ClickFunnels software. There are a few distinct kinds of integrations you are able to add to your ClickFunnels account: email, webinar, SMS/text, and actions. For example, you may add MailChimp to your ClickFunnels because you enjoy MailChimp’s auto-responding software and you’re enrolled with them. Easy!
ClickFunnels has quite a few partners you can add to your integrations. Here’s a list:
- Active Campaign
- Constant Contact
- GVO PureLeverage
- HTML Form
- Mad Mimi
- Webinar Jam Studio
If you go to a integrations segment, you can search for these or just click the search bar, and they’ll come up. It, just click the one you desire and insert it. Clickfunnels Customer Service
The process for managing integrations can also be straightforward, though you may have to look at your third party software’s documentation to find precisely what ClickFunnels needs. You’ll find the process pretty simple. Integrations are a little more technical conceptually than some attributes, such as the page builder, so it’s much appreciated to have a very simple way of adding and handling integrations.
Connected to integrations are payment gateways. Payment gateways become integrated and on other applications platforms are only called integrations, but on ClickFunnels they receive a section different from integrations. They may also be known to ClickFunnels as billing integrations. Payment gateways are also what they sound like: they are the integrations that enable your customers to pay for your stuff. Your store will not really be a lot of store unless you are using a payment gateway.
A list of the payment gateways you can add:
- Blue Snap
- Easy Pay Direct
Managing each of these integrations is pretty simple –as long as you are all set up with whatever tool you are attempting to integrate with, you shouldn’t have any problems adding it into ClickFunnels. These integrations usually operate smoothly and you don’t need to fret much.
Ease of Use: ClickFunnels Review
In case you haven’t picked it up by now, ClickFunnels’ main sell is its simplicity of usage –because their ad says,”Don’t waste any more time with’tech guys! ”’ As I’ve said in this ClickFunnels review, the main service ClickFunnels offers is providing tools which enable the less experienced to save money and time. That being the situation, assessing ease of usage is pretty important.
Short answer: It’s simple to use, but you should still have some expertise.
Longer answer: For a first-timer, it might be a bit overwhelming–and from first-timer, I mean new to the area of e-commerce and marketing–but the learning curve is far from hopeless. For many people, I would say the learning curve could be only a couple hours maximum. Pick up the books mentioned earlier in the critique of Russell Brunson if you are actually behind.
Anyway, ClickFunnels is unquestionably easier than creating funnels all on your own. They have a fair amount of documentation, and it might not be ideal, but it appears to me like most questions should be covered, and you can always contact a customer support representative if it comes to it.
All that aside, some pieces of ClickFunnels are pretty easy to get a hang . The core features of ClickFunnels–that the actual funnels–are fairly easy to control. A cohesive menu makes it easy to navigate into all sections of your funnel managing process, from picking templates into the drag and drop editor. Some configurations regarding email integrations or payment processors will want a bit of understanding, but it is nowhere close to the quantity of knowledge you would need to actually code the funnels–it’s things you can figure out by Googling about or visiting the docs centre.
Finally, ClickFunnels is not mind-blowingly simple, but it is overall streamlined with an intuitive user-interface. They do tend to change matters frequently, but it probably will not be sufficient to significantly hamper you.
We give it a 4 out of 5 at ease of use. It unites alternative and customizability with convenience, and while I would indicate all prospective users input with some simple technological literacy, it basically succeeds where user-friendliness is concerned.
Who’s ClickFunnels for?
Who stands to benefit the most from ClickFunnels? Broadly speaking, small companies and startups (talking from experience ) will get the maximum use out of it. There are variations in funnel kinds that appeal to a companies more than others.
Consultants, speakers, coaches, professional service providers, individuals exclusively in e-commerce or network marketing, and those offering B2B services will most likely be most suitable for ClickFunnels. ClickFunnels generally does nicely with people offering more ventures that are individual or products. The pre-made funnels are highly oriented towards those industries: for instance, if you are a florist, you may find the pre-made Daily Deal Funnel to be a fantastic method of marketing for you. If you’re attempting to center everything there could be great support too. The same goes for individuals selling content such as publications or classes.
Obviously, you could always start from a sterile funnel, and I do not believe you need to decide if ClickFunnels is right for you or not based purely in their default funnel kinds. If you’re a smaller company, alright with the price , and you need to produce your traffic work for you , I doubt you’d be wasting your time or money with ClickFunnels. I would recommend it to anybody who wants to keep a much better landing page.
Client Support: ClickFunnels Review
ClickFunnels’ customer support is a place that consists of a few nuances. I commend ClickFunnels for having decent documentation on-site. I think their documentation is nevertheless adequate, although just for SaaS companies. Their docs page has a collection of categories, each with their own articles. It may be easy, but it isn’t too shabby. Clickfunnels Customer Service
As once you log in for the customer service, they have a feature within the dashboard, but I’m not too pleased with it. They’ve generally been useful for easy questions and basic troubleshooting… but when I have had more complex questions, I have found them pretty unhelpful. With one special HTML publishing query, they required three months to get back to me. By then, I figured out a workaround. Users won’t need that sort of support and to be honest SaaS companies don’t provide that degree of support. So I give ClickFunnels kudos for trying.
I’ve noticed a consistency among reviews pointing out bad experiences with customer support. In cases when features haven’t worked as promised or when there were bizarre site malfunctions, customer service reps were supposedly unresponsive or unhelpful. One notorious reviewer particularly recounts how, because of site error, a number of his clients were locked out and how other non-paying visitors gained access to members-only content. When he contacted customer support, he discovered they were unhelpful and apathetic. It may be a situation, however it illustrates the point.
Overall Support Rating
I wouldn’t state ClickFunnels fails in client support–I feel that the team mostly understand that their services are not easy to use and/or demand tools new to their customers, and they have put enough resources into their support to make it adequate. At least questions will be answered, and they are fairly responsive. Maybe consumers would not say ClickFunnels has exceptional customer support, but it meets. In this category, we give it a 3 out of 5 stars.
Conclusion: ClickFunnels Review
What’s the verdict? It is fine –4 out of 5 stars! It’s a legitimate contender in the advertising software area and worth trying out.
Yeah, a couple drawbacks are: If you want a more solution to your advertising needs with customization skills that are greater, you might want to check into third party choices you’ll be able to connect together. If you are going with ClickFunnels after all, you might find yourself and end up dealing with unhelpful customer service agents, or any glitches in the software. You could also be annoyed by their self-promotion.
However, you know what? Considering everything, I don’t think any of these outweigh the good landing page builder, let additional positives such as solid integrations, the learning curve, and templates that are good.
All-in-all, ClickFunnels succeeds in its core goal –to make it easier for you to funnel traffic and attain conversion prices. Even negative ClickFunnels reviews acknowledge it can be pretty helpful for internet-exposed entrepreneurs that are less. I am pretty certain that for the vast majority of potential users, enough option is offered by the webpage builder. If you are looking first and foremost for an sales alternative or landing page editor, ClickFunnels is a superb tool. On empty promises, it has not attained its popularity after all, and that I’m giving 4/5 stars to it.