WP Engine: My Pros and Cons of WP Engine Hosting Wp Engine Support Phone Number
WP Engine is a Managed WordPress Hosting service based in Austin, TX. They was among the (if not the) first companies to supply handled hosting services specifically for WordPress. Wp Engine Support Phone Number
While they have a lot of competition in both the general hosting and managed WordPress hosting verticals, they are still the market leader in many methods -and they have broad name acknowledgment and innovative functions.
With the development of both self-hosted WordPress and site contractors, the hosting market has ended up being a super-confusing location.
I wrote an entire post about WordPress Hosting vs. Web Hosting. But here’s the brief variation: They all vary in services provided. Some merely have WordPress-trained tech support. Some deal services such as server-side functions and staging for WordPress.
And then there’s a different level of managed WordPress Hosting where you are not truly buying hosting per se, however rather services to keep your WordPress install live. Essentially, a Managed WordPress Hosting service offers a menu of services customized to WordPress at a greater rate point, so that the site owner can focus less on speed + security and more on the website material + performance.
Every rival in the Managed WordPress Hosting has a various offering. And there is no standardized “menu” of options, but as an entire, they all take on conventional shared Linux hosting offerings and personalized WordPress hosting alternatives.
In either case, that’s the field where WP Engine plays. It’s confusing, yes, but it is very important to understand before making apples to oranges comparisons.
There are a great deal of WP Engine reviews online, usually with user-generated evaluations based upon anecdotes and personal experience. That’s great but I take a various method. This review will look at the pros + cons of WP Engine in the context of all web hosting options to see who it is a “finest fit” for. Wp Engine Support Phone Number
I have actually used WP Engine for numerous tasks given that 2012. I do not utilize them for my primary websites right now (see conclusion), but I do have an existing client on WP Engine who absolutely likes them. Here’s my WP Engine evaluation structured as advantages and disadvantages.
Disclosure: I receive referral fees from any business pointed out. All data & opinion is based upon my experience as a paying client or consultant to a paying customer.
Pros of WP Engine
To begin, WP Engine does basically live up to its pitch on its homepage where they assure “sensational speed, effective security, and best-in-class client service.” Here is their discount pitch video:
They primarily target websites that are moving from other hosting companies (ie, customers dissatisfied with current hosting).
Here are some of the big advantages that I’ve seen as a customer & consultant to a customer. Wp Engine Support Phone Number
Speed and Performance
There are a great deal of variables that go into website speed, but the general rule is that the more intricate your site is, the more complicated the solutions to speed ended up being.
From the box, WordPress is relatively lean and fast. If you are running a primarily text website with a few fundamental plugins and a few small images, you’ll be great with a budget friendly shared hosting plan from somebody like InMotion, HostGator or Bluehost.
However couple of site owners keep their WordPress set up lean. There’s typically additional plugins, customized theme files, great deals of images, widgets, advertisements, forms and more.
All these features combined with good levels of traffic can begin to decrease your WordPress set up.
But a sluggish site doesn’t suggest that you need a bigger, much better server. It does imply that you need to get smarter about speed. Often it’s as basic as getting a more effective server, but often it’s more about caching specific resources in a particular order and optimizing your files. Simply puts, it gets complex.
Imagine you are aiming to transport a trailer with a pickup. Envision your trailer keeps getting heavier. It’s meaningless to keep complaining that your truck is not big enough when you may just need to get rid of the emergency brake, install a turbocharger, revitalize the transmission fluid and consolidate your load.
The point is that WordPress requires aid to stay fast as you grow. There are a lot of services … however either you or a developer must execute them.
That’s where handled WordPress hosting comes in. WP Engine takes care of (nearly) all speed concerns. They have actually personalized servers with exceptionally aggressive caching and even more advanced “stack” than a typical webhosting. They likewise have trained support who will enter into your WordPress set up and identify the specific chokepoint to obtain your site moving. Wp Engine Support Phone Number
They do not even allow caching plugins on their installs because they have such a personalized caching setup.
The interesting thing is that even unoptimized WordPress installs still do well on their platform since their platform does the extra work.
Here’s the speed test for one of my clients on WP Engine (who has a bloated theme, additional scripts, a lot of uncompressed images, among other things):
Note the Time To First Byte and the Start Render numbers. That determines how quickly the server returned enough information to begin filling the page.
It’s good to have that type of speed right from package, and have it stay that method no matter how huge or complex the site gets.
*Keep in mind that the other point here is that if you are obsessed about speed, you can get even much better numbers with WP Engine than you might get with other services considering that you are totally free to focus on speed elements that you can easily control like image compression, use of scripts, and so on.
. The last observation on speed, WP Engine not just provides an incorporated CDN, however they likewise provide international information centers in case your audience is mostly in Asia and/or Europe. Wp Engine Support Phone Number
If you are trying to get top speeds without messing with layered caching plugins ” the WP Engine does exactly that.
Customer Support Wp Engine Support Phone Number
Consumer support has been a core part of WP Engine’s pitch given that they wased established. After all, they are truly offering more of a service (ie, handled hosting) than an item (ie, hosting). It makes sense for them to position a huge focus on support.
Here’s a screenshot from among my very first contacts with support back in 2012:
Look at the response|reaction|action} time, that wasn’t an autoresponder either.
Now, the company has actually grown & altered a lot ever since. They went through a stretch where they were getting a lot of criticism about over-promising on support.
That said, the hard thing about client support is that a lot of the judgment is anecdotal. Everyone has a story, but you never know if the story is because they talked to the one rockstar-vs-rookie having an awesome-vs-terrible day. Like I mention in every hosting evaluation, the fundamental part is to see if a business deals with support as an investment or a cost.
I want to look for gain access to, systems, and understanding, all 3 require a financial investment of loan, time and proficiency.
Based on my current interactions and research study, they are doing much better hitting all three boxes. They maintain a range of support channels (including phone for non-Basic plans). They have a quickly, trackable ticketing system and are available all over on the website by means of chat.
Based on their tutorial videos and comprehensive knowledgebase, they tick the knowledge box. Every support that I or my client has actually interacted with really understood the fine operations of WordPress and has been able to problem-solve on the fly.
The most outstanding (yes, this is anecdotal, but still) experience was a three-way call between my client, myself and WP Engine throughout my client’s transition to HTTPS/ SSL. The representative was not only able to get on (and stay on) the phone, but he had the ability to expertly assist us “flip the switch” quickly in addition to taking care of a number of concerns (ie, publishing a non-HTTP sitemap and repairing insecure image links) within WordPress for us. Wp Engine Support Phone Number
I make sure that WP Engine still has support concerns,especially due to the fact that their customized platform puts a great deal of pressure on quick, available support (as I’ll show in the downsides). But they appear to know that support is core to their value and do make the required investment.
WordPress now powers over a quarter of the entire Internet. That means that it is a prime target for hackers & malware suppliers.
However there is nothing inherently insecure about WordPress that is not a concern with all software application. WordPress has the benefit of being open-source with a very large neighborhood releasing updates & testing vulnerabilities.
If you run your own WordPress install, the security fundamentals are fairly simple:
- Keep your install & all your plugins updated
- Only install files from reputable creators
- Run a security plugin to lock down the most common brute force attacks
- Keep a backup for when things go wrong
* Aside, I utilize JetPack for the last 2. It’s made by & powered by Automattic, the business arm of WordPress.
You’ll notice that despite the fact that security on WordPress is simple, the responsibility is still on you to keep things secure. Just like having a deadbolt not does anything if you do not lock it, keeping your site secure is still eventually on you.
And like speed & performance, WP Engine generally takes all those best practices and does them for you. They run automated backups to keep whatever off-site & all set to roll back if something occurs. Given that you technically have an “install” on their server (rather than an account), they deal with a great deal of security issues worldwide on the server level.
WP Engine likewise works carefully with top security companies on code evaluations in addition to running their own team. They also make the assurance that if you’re hacked, they take care of it free of charge.
I personally have actually never been hacked on my primary/ or secondary sites (knock on wood), but have assisted customers who have actually been. It’s aggravating, tedious & a typically expensive situation (even if you are using a service like Sucuri). Having an expert security group look after your WordPress set up is a big pro in my book. Wp Engine Support Phone Number
Pricing on Value
WP Engine is not low-cost. Their Start-up strategy is $35/mo and includes a single set up and just up to 25,000 visits per month.
For benchmarking, you can get an effective, dependable VPS (ie, your very own not-shared server) for the same cost from InMotion. And if you are simply starting out with a single domain, you can get a shared hosting strategy from Bluehost for just a couple dollars monthly.
Both of which allow for more storage & more sees (ie, essentially as many as you can handle) than WP Engine. I’ve run sites that have had 60k visits each month on a shared server. I have actually likewise run dozens of small WordPress websites off a low cost shared hosting.
However I’ll cover that prices downside in the cons of WP Engine, however here’s the thing.
For some website owners, if you break out WP Engine by total worth & consider your own (or your designer’s) time, their pricing is amazing.
Simply running WordPress updates every month & QA’ing your setup can take around 30 minutes each month. If your (or your dev’s) services are billed at $50 (or more)/ hour, then that’s WP Engine’s whole regular monthly charge right there.
If you lose any gos to due to downtime from a bad plugin upgrade, then that might be WP Engine’s whole regular monthly charge right there.
If you do a hot-fix (ie, you don’t use a staging area) on your PHP code, and knock your site down … then that might be WP Engine’s entire monthly charge right there.
Losing visitors due to speed problems or downtime expenses lost earnings.
Furthermore, premium security can cost about $16/month minimum. Not to point out any personal or developer time fixing problems.
Generally, if your time is much better allocated away from technical problems, then WP Engine makes a great deal of sense on worth. As a managed WordPress hosting service, that’s really their thing. Hosting services are a financial investment rather than a cost.
And that sort of value-based pricing segues into another pro for WP Engine, their concentrate on their core markets. Wp Engine Support Phone Number
Like I said at the beginning, WP Engine isn’t for everybody. There are 3 types of customers that WP Engine seems to be a suitable for. For those 3 types of clients, WP Engine has a strong focus with plenty of tools & focus for each.
From their backend procedure, the very first client type appears to be WordPress designers and designers who want to concentrate on development & style without dealing with hosting maintenance, and have clients who have some budget. The designer/dev develops the site straight in WP Engine’s staging environment, launches the website, then hands the website over to their client.
The designer can assure their customer that WP Engine manages the hosting, security & speed. There’s little need for an ongoing standard site upkeep. For this market, WP Engine has interesting tools consisting of staging, git push, site migration and transferable installs.
The second customer type is the growing site owner who is irritated at needing to deal with technical development headaches. They have actually outgrown their shared hosting and have to transfer to a much better host.
They’re likewise established enough that they have some budget plan for managed services. WP Engine has tools like the automated migration tool & client support to make that process occur. The phone support is a crucial factor, particularly having the ability to “simply call WP Engine an have them fix it.”
The 3rd client type is a startup website owner that has the budget and desires a long-lasting platform that they can grow with. They are comfy finding out WP Engine’s distinct backend and plan on releasing a near-complete website at one time.
They do not have any previous practices or customs brought over from previous hosts or websites. Once again, for this market, WP Engine has the scalable features, customers, and support that they can make guarantees and offer support to win & keep this type of customer.
With these kinds of customers, WP Engine knows how & where they are coming from, a lot of of the enhancements they make are focused on these markets (ie, the Git push performance), rather than mass-market enhancements like knowledge-bases, intuitive backend, etc.
This advantage is similar to WP Engine’s market focus, however it’s truly worth calling out in this evaluation modification. Wp Engine Support Phone Number
WP Engine excels not only on current features however also on producing brand-new, advanced hosting features. Every variation of WordPress 4 has actually rolled out brand-new designer functions that WP Engine has actually had the ability to integrate.
Even general web development best practices have altered drastically given that I started observing the market *. WP Engine has developed tools to match.
* I’m an SEO/ marketer by trade. I understand sufficient web advancement to incorporate finest practices into execution & projects with designers.
Here’s a screenshot of WP Engine’s Git Push setup that has been around for more than 2 years.
Even for non-developers like me, WP Engine has one-click staging areas to allow even DIY siteowners to get away from “cowboy coding” into proper web development best practices.
There are too many other specifics here to name, but in general, WP Engine has a strength in rolling out new, useful hosting features.
Cons of WP Engine
Similar to any service, WP Engine is not the best suitable for everyone. There are a lot of WP Engine complaints around the Internet. Some are anecdotal. Some are hyperbole (ie, SEOs complaining about dev sites). And many are valid because they simply aren’t a fit for everyone. For all their awesomeness in some areas, they have some cons which keep them from being an excellent suitable for some clients. I don’t utilize them for this website due to the fact that I do not require a lot of their features and I’m comfortable “putting pieces together” w/ my InMotion VPS setup. Wp Engine Support Phone Number
All that stated, here are a few of the bigger image disadvantages of utilizing WP Engine.
Initial and Ongoing Complexity
To attain the speed, security, and scale they guarantee, WP Engine does things differently. Which distinction can be rather complicated– particularly if you have just adequate experience with hosting environments to be harmful.
Their backend setup has actually improved. It’s cleaner, however it’s still custom-made. It’s nothing like a conventional cPanel hosting backend. Unlike many hosting companies, they also don’t supply DNS nameservers.
Even if all the features are there, the unique backend can cause some designers making errors ranging from frustrating redirect loops to replicate content problems to leaving the dev site open to the public or merely not allowing the functions you’re buying.
If it weren’t for fantastic support, I think they ‘d lose more beginner clients than they currently do.
Like numerous custom-made platforms, it makes sense once you overcome the knowing curve. However WP Engine’s onboarding is extremely developer-focused & stays so exception-focused that they never ever discuss best practice for the basic user. Wp Engine Support Phone Number
Here is their video on pushing your site live –
I’ve set up my share of websites from platforms to custom-made hosts to cPanel hosting sites, however I needed to view that video several times to make sure I was pointing the right A record/ CNAME to the ideal IP address.
Once again, if you are in WP Engine’s core markets, the custom backend isn’t going to be a substantial offer (as soon as you surpass the knowing curve). However for most, you’ll likely get to learn first hand about WP Engine’s support team.
However here’s the thing.
WP Engine never truly stops being quirky and complex. In their knowledgebase, they have a variety of site lists to assist fix all sorts of concerns.
And ” if you did not setup your DNS exactly how they’ve recommended ” your site could go down at any time.
Once again– they have reasons they do all this. And in most cases, support will just look after all of it.
However, you still don’t get to set & forget your site. Sure, you do not technically do not have to enter into the weeds of a server panel. In numerous hosting cases (ie, a managed VPS), you don’t need to do it anyhow, and when you do, the knobs and buttons are familiar. Wp Engine Support Phone Number
WP Engine’s proprietary setup cuts both ways in terms of decreasing & increasing complexity.
This con is likewise connected to WP Engine’s special setup. In order to run their architecture along with possible, all the installs on their platform need to be rather uniform.
They need to have predictable plugins; predictable visitor patterns; foreseeable usage cases. Every hosting business has guidelines (or really genuine physical limitations), however WP Engine goes a bit further to define exactly what you can and can’t have on your WordPress set up in addition to tiered overage pricing to dissuade seasonal traffic spikes and local storage use.
They do prohibit certain plugins & admin behavior for good factors, however those bans restrict adaptability and experimentation if your site could manage it.
For instance, Yet Another Associated Post Plugin is a typical plugin. It’s resource extensive, but on smaller sites, it gets the job done well. It’s not permitted on WP Engine. That’s bad or bad always. However it does make WP Engine less versatile and available to experimentation compared with running a shared or VPS server.
The way their pricing is structured permits less adaptability as well. It’s a positive that they will deal with all the traffic you can send, however it’s likewise costly to pay based upon a number of visits.
If you are running a huge launch; are a seasonal company; or just want to drive a surge of traffic to your website, you’ll need to factor extra hosting bills into the mix. That puts a cap on how flexible you wish to be with your marketing.
If you are running a lean cached website on a VPS server, you can manage a lot more traffic than WP Engine would permit on a Personal or Business. And this point goes further if your site needs lots of plugins for complete performance.
The same goes for storage. With WP Engine, you are spending for efficiency, not for storage. So if you are looking to use a server for media storage … that use case is out.
Furthermore, you can’t truly do automatic e-mail marketing campaigns from WP Engine. This was something that my customer got required & ended up needing to do an agonizing migration to another e-mail company mid-campaign.
In any case, that point segues into the last con I found with WP Engine, their pricing based upon functions.
Pricing on Features and Usage
With WP Engine, you are normally paying for efficiency & not needing to believe excessive about maintenance, security & speed. If you take a look at WP Engine’s prices based on the features you’re getting, you actually do not get a great deal.
And if you are the type who will think about your website’s health anyhow (ie, keeping WordPress upgraded and typically visiting regularly), you’ll likely be paying for “management” that is unnecessary. Wp Engine Support Phone Number
Numerous shared hosting servers can manage the exact same traffic numbers as WP Engine and cost a portion of the cost. My personal site (working on a shared hosting plan from HostGator with standard caching) handled more than 15,000 check outs in a 24 Hr duration when a post of mine went viral.
And if you are running a reputable VPS, you can certainly manage a lot more for much less.
They are relatively transparent about how they count gos to, however it can still be rather a surprise for “little” site owners how quickly they can enter the $290 per month tier.
And as pointed out earlier that doesn’t even include a number of the functions you do not get with WP Engine’s plans. You cannot run any e-mail from your servers. You have low limits on local storage. Anything above the limitations requires extra expenses & technical application of Amazon cloud services.
And most significantly for me, you are limited on your installs. If you have a few side jobs or low-traffic test websites, you need to factor those into the price. You can’t use them to spread out the expense of your strategy,specifically if you are striking your visitor cap rather than your install cap.
If you are planning to pay for hosting: ie, a server that will hold & serve up your site files, WP Engine is a pricey choice, specifically compared to other non-managed hosting choices.
Like any service, it’s not about what is best overall, however what is best for you based upon your goals, budget plan, resources & habits.
If you remain in exactly what I consider WP Engine’s core markets, they provide a terrific service with a strong item. Their rates is competitive in the Managed WordPress Hosting area, and they use more features than “WordPress hosting” strategies from other hosting brands. Their feature-set is unmatched for smart DIYers, WordPress website designers and/or high-traffic sites that don’t want to stress over hosting concerns.
If handled hosting is a suitable for you, then go check out WP Engine’s strategies here.
They do a 60-day money-back warranty. So do a test install and see what you think of their backend. Be sure to chat w/ support & sales.
If you’re outgrowing your present host & want more liberty/ much better costs than WP Engine, have a look at InMotion Hosting’s VPS option. I have actually appreciated their balance of user-friendly backend & responsive customer service.
And finally, if you are more baffled than ever, go take my WordPress hosting quiz. I put all these aspects into an enjoyable, Buzzfeed-esque test to streamline things. Wp Engine Support Phone Number